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live chat

Live Chat Software One Ups Your Competition

Live Chat SoftwareWith the help of a live chat software you can instantly add an instant presence to your website.

If you come to think about it, the reason why we (entrepreneurs and business people) have an online presence is to promote and advertise our products or services, in order to generate leads and sales.

Traditionally speaking, a customer would fill out the contact form to request more information and by the time we get back to them, it could possibly be too late.

I can’t remember where but I’ve read somewhere that if you can answer someone within seven minutes of their initial request you are more than likely to convert them into a sale.

The best time to talk to a potential customer is when they’re red hot and they can’t get any hotter than live on the spot. Now’s the time to talk to them, not tomorrow.

To help shorten that gap between initial contact and response time, online marketers have developed live chat software that you can plug into your website to instantly have conversation with your visitor. How cool is that!

While you’re working on your business, you would get notified on the spot, by your live chat software, when someone is on your website asking questions. Which in turn opens up countless new opportunities.

Live Chat Software

The best live chat software that I’ve seen other professional companies use like LiverPerson.com and LiveHelpNow.net, are self hosted which means that they work on their own servers and all you have to do is add a piece of code to your website.

If you have a WordPress blog, no worries, other self hosted live chat software like Zopim.com (sign up, then download their Zopim Worpress Plugin) and ClickDesk.com (sign up, then you can also get their ClickDesk WordPress Plugin) offer easy to install Worpress plugins.

Finally if you’re more of an advanced computer user and like to use open source kind of software, you’re in luck. You can get an open source live chat software at HelpCenterLive.com.

Just a note, this is way more advanced so if you’re not sure what you’re doing, stay away from this solution.

Of course if I always recommend you find out the live chat software that is best for you. If you want additional options simply search for “live chat support” your favorite search engine.

What about you, how can using a live chat software help you in your business?

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